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When I Find Myself in Times of Trouble…

March 23, 2020 Leave a comment

At some point during the recent chaos, the email blasts from my little wine shop ended up containing the kind of stuff I used to post here. So, I’m going to start re-posting them, with links and extra pics, the likes of which I would have added, had they been in a post like this, originally. So, here’s what went out on 3/14/2020, updated, but unchanged:

Howdy Friends and Neighbors,

Toward the end of his life, Hunter S. Thompson lamented that it never got weird enough for him. Well, it’s pretty weird out there these days. I’m sure it will come as no surprise to most of you that we’ve suspended in-store tastings until further notice. That being said, I’ve always promised that you would never get an e-mail from us that didn’t include FREE booze, so any time you’re in the shop, pick a category, and you’re welcome to a FREE taste from any one of the bottles we currently have open: whiskey, gin, vodka, amaro

We’re very lucky here at Free Range, and the vast majority of our customers we see fairly regularly, and 99% of you all are wonderful to talk to and it is my genuine pleasure to be trusted with your booze needs. It was this very neighborhood that led me to put every dollar I had into this business 7 years ago, and after that first rocky, scary year, we’ve done quite well, and we continue to do so, right into these turbulent, uncertain days. As previously mentioned, Thursday was absolute chaos in here and there were only two of us working. Luckily, Derek is one of coolest, mellowest, most understanding human beings I know, and with the help of you all (minus 2), we made it through the highest volume day, per shop hand, we’ve ever experienced. Yesterday was even higher traffic, but there were 3 of us, and most everybody who came in was grateful and reasonable, and we can’t thank you enough.

I’m not sure what’s going on today, but we’re seeing a level of uneasiness and entitlement that is completely unprecedented. Again, we all know that we’re in uncharted territory here (locally, nationally, and globally), and most of us are still handling it fairly well. There are 2 favors that we’ve always asked all of our customers:

1) Please don’t let anybody under 21 years old handle bottles of alcohol.

2) Please remember that it takes an hour or less to chill a bottle of wine and only take from the fridge what you plan to open right away.

All of a sudden the latter simple request seems a bridge too far for a small few. We are all on edge, on both sides of the counter, and we’re doing our best to maintain our usual high level of product and service (while desperately trying to keep the shelves stocked), and we really need your help to meet the needs of everyone who comes through the door.

Please keep as cool-headed as possible, and take care of each other.

Most sincerely,
Jack
Proprietor
Free Range Wine & Spirits

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